Customer’s experience with Amazon and Frontline counterfeit product

My issue with Amazon isn’t that the product was counterfeit – they had nothing to do with that part of it. My problem is the morass of red tape and awful customer service surrounding the return when the product is clearly counterfeit. I’ve offered to send them photos of the packaging so they can see for themselves, but apparently they “can’t accept photos.” They also told me that they prefer it if buyers and sellers can work things out themselves, which I take to mean that they don’t really care if sellers in their marketplace are selling counterfeit products. Read Article